Warranty

Rhima’s Warranty Statement

  • Warranty is only applicable to purchases that have a valid registration from end-users*. Your equipment can be registered here – https://www.rhima.com.au/warranty-registration/
  • Warranty period starts from the date of machine dispatch.
  • End-users must register within 90 days after delivery of the equipment.
  • Warranty is 12 months (or as otherwise agreed in writing) on parts and on site labour. Call out costs are chargeable at the applicable rate.  All call outs need to be pre-paid.
  • Call out prepayment only applies to single tank under bench and pass through dishwashers/glass washers and not for machines that Rhima has commissioned.
  • Warranty is for on site parts and labour within a 75km radius of the metro areas in Melbourne, Sydney, Brisbane, Perth, Adelaide and Canberra.
  • Outside the 75km radius of the mentioned metro areas, a parts-only warranty applies.
  • Warranty does not include travel time to customer sites if located more than 75kms outside of capital cities. Travel time will be quoted depending on customer location. Rhima may, at its discretion, choose not to charge travel time if an authorised service agent is located within 75km of the customer’s premises;
  • Labour or other services under warranty are carried out between 8AM – 4PM EST Monday to Friday during business days only. If Warranty service is requested by the purchaser outside of normal business hours (weekends, after hours and public holidays), additional costs will be applicable and will be advised at time of booking service.
    • Not covered by warranty: detergent hoses and squeeze tubes, curtains, drain pumps, rinse aid injectors, temperature adjustments, chemical adjustments, commissioning, training, programming and other service requirement not strictly related related to defects in material or workmanship.

*For products supplied from 1st January 2026

Warranty is conditional on the following matters:

  1. That goods have been paid for in full;
  2. That the goods have been installed by Rhima or an authorised Rhima repairer;
  3. That the goods have been installed in accordance with all state and federal regulations; and
  4. That the goods have been installed as per the manufacturers recommendations.

 

Service & Parts Warranty

We warrant that any spare part sold to you are free from fault or defects for a period of 90 days from the date the spare part is delivered to you.

Rhima will use best endeavours to have spare parts available throughout the commercial life of the product, however Rhima will not be held liable for any costs, loss of use, reduced production, or other such business impacts due to delays or inability to supply a required part.

We warrant that the workmanship of any installation service or other service supplied to you are free from faults or defects for a period of 30 days from when that service is supplied to you or otherwise carried out.

 

Exclusions to our Warranties

Our warranties will not apply and will be void in the following circumstances:

  1. Where our or the manufacturer’s maintenance requirements are not strictly or regularly complied with;
  2. Where attempts to repair the goods are made by non-authorised tradesmen or technicians or service calls to make adjustments to the machine settings that have been interfered with or adjusted by a third party;
  3. If a defect or fault is caused as a result of negligence, fitting non genuine parts either by yourself, your employees, or by a third party;
  4. Where the goods installed have been abused, misused, or otherwise not used for its intended purpose or where the fault has been caused by poor cleaning procedures;
  5. Where the replacement of items that would normally be considered a consumable or subject to wear and tear such as detergent hoses and squeeze tubes, curtains on rack and belt machines, and other such wearable parts;
  6. Damage caused by water ingress into any part of machine not designed to be subjected to water or moisture, including but not limited to ingress caused by hosing machine down, operating in a poorly ventilated environment, or at temperatures outside of those specified by the manufacturer;
  7. Where the services being supplied do not meet manufacturers specifications. These include but are not limited to, incorrect installation, incorrect water supply pressures or temperatures including water hardness, incorrect electrical supply, blocked building drains, physical damage, the use of non-suitable detergents/chemicals, electrical supply surges, flood, or other acts of God;
  8. Where there are water, waste and transport blockages. These include but are not limited to, rectification of issues due to foreign objects in drain pumps, failure of water inlet valves, issues caused by poor water quality including high levels of scale and/or other impurities, blocked wash jets or rinse nozzles leading to poor washing results, blocked float switches within the wash tank, failure of heating elements due to the use of chlorinated detergents, drive motor jams with cutlery or other items caused by negligence in loading by the operators or failures deemed to be due to fair wear and tear;
  9. Where there are site related issues. These include but are not limited to, problems associated with inconsistent electrical phasing or loading from the customer’s distribution board or at the localised isolator, service calls as a result of an incorrect installation, diagnosis or adjustment by chemical supplier, service calls to chemical dosing pumps (external to the machine) that have been supplied and fitted by others, extra time on a service call where a machine has been installed in such a way as to hinder or block normal access to the machine and components.
  10. Calls that are aborted without prior notice or after being agreed to, where we are unable to obtain access to the machine or where we are unable to gain access to site. Rhima will not reimburse the customer for calls, made directly to an authorised or non-authorised service agent. Where we find the machine in working order with no history of faults.
  11. Where the goods installed are not being cleaned in accordance with manufacturers specifications and frequencies. Our warranties do not cover normal maintenance, or anything that could be reasonably considered a maintenance function. Normal maintenance of the equipment is not our responsibility, and should you require a regular maintenance plan or Service Plan with us you should speak with our Rhima staff;
  12. Where defects or damage arise due to lime scale build up or calcium deposits;
  13. Travel charges for areas located in excess of 75kms from a metropolitan area or an authorised Rhima service provider;
  14. The provided warranty is valid for the original purchaser only and not transferable to subsequent owners.

 

Making a Warranty Claim

If you wish to make a claim for warranty (and you have not filled out a registration form), you must notify us in writing and provide us with:

  1. Proof of purchase;
  2. The date of installation;
  3. The serial number of the allegedly defective or faulty goods; and
  4. Adequate details as to the defect or fault including photographs if necessary. Any claim must be made promptly and within the warranty time period. Notices may be sent to us using the following contact details:
    • Rhima Australia website: https://www.rhima.com.au/contact/
    • Service Department email: service@rhima.com.au
    • Spare Parts Department Email: spareparts@rhima.com.au
    • Rhima Australia Phone number: 1300 347 944

Above is not required if you have filled out a warranty registration form.

 

After you make the claim you must refrain from using the goods until it has been assessed or repaired by us.

Following a receipt for your claim under this warranty, we will assess your claim. This may require you to return the goods to us or certain parts to us. If you return the goods to us or the parts to us, you must do so at your own cost and must ensure that the goods or the part that is being returned must be intact and complete. Where the good or part cannot be returned to us because of the manner in which it is installed or that it is excessively bulky, an authorised technician or tradesperson will attend the premises where the goods are installed to assess your claim.

 

If we determine that your claim is valid:

  1. Where the goods can be repaired and the failure to comply with the warranty is not a major failure, we will, at our discretion, either repair the defect, replace any defective part of the defective goods, or replace the defective goods; and
  2. Where the goods cannot be repaired or the failure to comply with the warranty is a major failure, you may reject the goods, return the goods (if you have not done so already), and at your election, seek the replacement of the goods, the repair of the goods, or a refund of any money you have paid for the goods. If, a repair is approved for the goods and that repair may be affected by the simple replacement of a particular part or component of the goods, then we may, at our discretion, send you the replacement part or component to repair the goods, at our own cost.