Shipping Policy

We ship Australia-wide. We do not ship to PO Boxes. All goods are dispatched from our Melbourne warehouse.

 

Parts, Racks & Detergents

To order parts, racks or detergents please email [email protected] with quantity, part number, description and invoicing details.

A confirmation email and ETA will be sent to your e-mail address after placing your order.

Delivery is Monday-Friday only. Cut-off time for dispatching orders is 1pm. Any orders after 1pm will be dispatched next business day. We will endeavour to dispatch your orders within 1-2 business days from order for in stock items. For non stock items or custom orders a Rhima team member will advise an approximate delivery date.

Tracking orders

All orders delivered within Australia automatically have tracking. If your order has not arrived please contact [email protected] for assistance.

For local eastern suburbs in Melbourne – we use Xpress transport which is same day delivery

For western suburbs in Melbourne, regional victoria and all other states and territories – we use Airroad transport. You can track your parcel via this link; https://www.airroad.com.au/quick-track/

Delivery Times

Unfortunately transit time is changing rapidly at the moment so we cannot guarantee a certain delivery date. We can request a specific date and dispatch early to give you the best chance of receiving your goods on time.

Accepting Delivery & Damage

Prior to signing for the delivery, please check that there is no damage to the packaging of your goods. If there is any visible damage, please do not accept delivery and contact a Rhima staff member as soon as possible. If you have already accepted delivery please take a photo and contact Rhima Spare Parts department as soon as possible via 1300 347 944.

 

Machines

To order machines please email [email protected]¬†with quantity, part number, description and invoicing details.

A confirmation email and ETA will be sent to your e-mail address after placing your order.

Delivery is Monday-Friday only. Cut-off time for dispatching orders is 1pm. Any orders after 1pm will be dispatched next business day. We will endeavour to dispatch your orders within 1-3 business days from order for in stock items. For non stock items or custom orders a Rhima team member will advise an approximate delivery date. All machines are tested in our warehouse prior to delivery.

Our delivery quotes do not include hydraulic unloading, unpacking and removal of packing material or placement of machine or specific delivery dates/times. Curbside delivery only. If any of these services are required, please ask for a specific freight quote.

Tracking orders

All orders delivered within Australia automatically have tracking. If your order has not arrived please contact [email protected] for assistance.

We use Airroad transport. You can track your parcel via this link; https://www.airroad.com.au/quick-track/

Delivery Times

Unfortunately transit time is changing rapidly at the moment so we cannot guarantee a certain delivery date. If you require a preferred delivery date or time for your machine please advise a Rhima team member upon order, extra charges may apply.

Accepting Delivery & Damage

Prior to signing for the delivery, please check that there is no damage to the packaging of your machine & check that the ‘Tip N Tell’ on your machine has not been compromised. If there is any visible damage, please do not accept delivery of the machine and contact a Rhima staff member as soon as possible. If you have already accepted delivery please take a photo and contact Rhima Sales or Spare Parts department as soon as possible via 1300 347 944.

 

Approximate delivery times via Airroad: *Please add on 1-2 working days for processing and packaging

. Ex Melbourne
Adelaide Next day
Albury – Wodonga Next day
Ballarat Next day
Bendigo Next day
Brisbane Second day
Bundaberg Third day
Cairns Fifth day
Canberra Next day
Coffs Harbour Second day
Darwin Fifth day
Geelong Next day
Gold Coast – Tweed Third day
Hobart Third day
Launceston Third day
Mackay Third day
Melbourne Next day
Newcastle Second day
Perth Fourth day
Rockhampton Third day
Sunshine Coast Third day
Sydney Next day
Townsville Fourth day
Wollongong Second day