Service & Support

Rhima operates nationally and employs approximately 26 staff who all have extensive knowledge and practical experience with our machines. We are drawing on over 50 plus years’ experience in solving washing problems and endeavour to plan & action your order with the highest importance. Rhima have their own state service centres, with full backup support provided by a network of qualified service agents.

We have a team of specialist technical staff compromising of field service technicians, electricians, design engineers and mechanical engineers, all of whom are specialists in the field of washing systems and associated equipment.

Centrally co-ordinated National service support 24 hours, 7 days a week.

rhima technician working on machineAfter sales support service includes warranty, commissioning, training, consulting, HACCP and infection control, work safety, preventative maintenance, dishwasher parts, accessories and detergent supply.

Regular maintenance can be scheduled on a contract basis, if you prefer, and for complete peace of mind Rhima can also conduct safety, hygiene and temperature tests from time to time to ensure that your equipment is operating according to required standards.

A comprehensive inventory of critical spare parts is held in our Victorian based head office to service and repair our equipment. Our service vans also carry spare parts for our machines.

Rhima has been on the Australian market since 1990 and the national HQ is in Braeside, Victoria

glasses being washedAll service requests, spare part requests and deliveries are coordinated from our central office in Braeside, Victoria. There is a fully equipped workshop; fleet of GPS controlled service vehicles and 24 hour available after hours service. Rhima can offer immediate response times no matter whether your business is large or small, in a major city or in the outback, we respond whenever you need us.

Rhima offers clients:

  • Continuity and reliability. They are local, know the market and are specialists.
  • Close, yet independent, contact/relationship with Europe, allowing for quick response in emergencies
  • Specialists in one field – washing
  • Local, factory trained and independent support

Rhima washing equipment is selected for reasons of performance, efficiency and longevity. Rhima has a strong association with the manufacturers of our dishwashers and they produce high quality products perfectly suited for the intended use. Rhima specialises in value adding to our products to suit individual customer needs.

Modifications & Alterations

Our team specialises in washing equipment, we can wash almost anything. Over our extensive years in action, we have modified our range of machines to wash:

  • Face shields (during the COVID-19 pandemic)
  • Pill Stampers
  • Beer taps
  • Bottles of all types, shapes and sizes
  • Medical instruments and containers to disinfect and kill the Ebola virus
  • Vials used in the production of flu and COVID-19 vaccines
  • Car parts and components during engine manufacture
  • Gloves & knives used in the meat processing industry
  • Dentures
  • Vials used in the testing of cows milk
  • Gowns and other items that are exposed to nuclear waste particles
  • Instruments used to retrieve human bone and tissue

Commissioning & User Training

Rhima offer commissioning & user training on all our machines. This involves running and testing the machine to ensure that it is working to its full potential as well as training on how to operate, clean and maintain the washing equipment.

For larger projects, a project manager is appointed to oversee the entire operation from start to commissioning. Staff will be onsite during the commissioning period to ensure smooth transition. This person is the central point of contact for any queries or requests for information during the project, up to and including handover.

All Rhima prices exclude installation of services (power, water, drainage) as well as connection to these services. This is because our technicians specialise in washing equipment, they do not specialise in issues to do with external electrical and water points.

Project Management

Whether your project is simple or extremely complex, the Rhima approach will be the same:

First, our dedicated and approachable consultants will listen to you carefully, helping to clearly identify what you want to achieve. We will then develop a meticulously detailed list of the equipment and systems necessary to fulfil your objectives. Our solution will minimise labour and energy costs, address environmental responsibilities and comply with all health and hygiene standards and relevant legislation.

Finally, to protect your investment, we will also make sure that the people who will be operating your washing equipment are fully trained in how to use it properly. Rhima has a strong reputation for total project management of installations of every size, from small catering requirements to complex laboratory and industrial cleaning and disinfecting systems.

Our extensive in-house knowledge and experience enables us to take your project from the very first schematic drawing right through to full installation and ongoing maintenance, specifying exactly the right equipment and systems to meet your particular needs.

Life Expectancy

With regular maintenance Rhima washers can be expected to have a useful service life in excess of 15 years due to the high quality, heavy duty construction and stainless steel components. Rhima has customers with machines that are over 20 years old and still comply to current standards and guidelines.

Extended Warranty

Standard warranty is 1 year, however Rhima has the ability to offer a 5 year extended warranty on our products if a 5 year maintenance agreement is taken out at the time of sale.

This agreement would include:

  • A minimum of 2* Preventative Maintenance / HACCP services per annum
  • No charge for call outs or labour to rectify breakdowns
  • No charge for spare parts to rectify breakdowns

Warranty excludes failures due to intentional or accidental damage, operator error, services outside of specification including power surges, low or high pressure water supply, acts of god, etc.

*The number of visits may increase depending on the type of machine purchased.